There are two home phone providers for the UAE: Etisalat and du. The majority of homes in Dubai will have an Etisalat landline, but several new developments and those owned by Emaar have du landlines.

You can subscribe to du’s call packages and internet services if you have an Etisalat landline (and vice versa), but you still have to pay the du (or Etisalat) line rental charge.

Etisalat offers two landlines per property; installation of the second landline is free, you just pay the extra rental charges.

du offers an unlimited number of landlines and extensions; each additional landline comes with a new subscription, a new phone number and a new handset. Additional extensions are added to your existing landline subscription.

Both Etisalat’s Home Landline packages and du’s Homephone packages include free local calls.

Prerequisites

• UAE resident
• Provide access to your property for the installation.

What to bring

• Resident ID (original and copy)
• Passport with residence visa (original and copy)

Procedure

• Etisalat Business Centre, or Etisalat or du outlets.
• Download the application form at etisalat.ae, or collect from an Etisalat or du service centre.
• Etisalat charges Dhs.180 for installation and Dhs.39 per month for line rental. (Anyone with an Etisalat landline can sign up to du’s Homephone calls package, which costs Dhs.50 to activate).
• du charges Dhs.200 for installation and Dhs.15 per month for line rental, as well as a Panasonic handset. You will then be charged monthly for all calls to international and any mobile numbers.
• You will be assigned a telephone number. Etisalat charges Dhs.50 for an additional socket on any one landline; du offers up to six sockets per landline.
• An appointment will be made for an engineer to install the landline/s at your property. This may take up to a week.
• The line will be activated one to four working days after installation.
• Manage your account and pay your bills online at etisalat.ae or du.ae/selfcare.