Disconnecing From Dewa

Once you move out of your Dubai property, you will need to disconnect the water and electricity supply. This procedure is fairly simple and hassle free.

Prerequisites

  • You will be vacating the premises in a minimum of two days.

What to bring

  • Tenancy contract (together with proof that you are moving out).
  • Passport with residence visa (original and copy).
  • An authorisation letter stating that you wish to close the account.
  • If renting, a copy of your landlord’s passport and visa page.
  • DEWA Consumer Account Number
  • Date you will leave the property
  • Original security deposit receipt; if the security deposit is in a company name, a stamped letter from the company requesting refund.
  • Final bill payment receipt

Procedure

  • Apply online at dewa.gov.ae
  • An SMS will be sent notifying you when the final bill is ready.
  • Your deposit will be refunded

       OR

  • Notify DEWA two days in advance through email or personal visit before vacating the premises.
  • Pay your final bill in cash and collect the receipt. (You can also pay it using your deposit).

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